For Maria del Mar Boutique Hotel, your health and safety are our priority. The trust you have placed in us is invaluable, and that is why we will always work to reciprocate it. With this in mind, and even when the number of confirmed cases in Mexico remains very low, we want to update you on the preventive actions that we are applying regarding COVID 19 (coronavirus). Rest assured that we are paying attention to all precautions and recommendations of the World Health Organization (WHO) and the Secretary of Health in Mexico.

Preventive measures:

  • In rooms, bathrooms, and common areas, we have the following supplies available:
  • Antibacterial gel dispensers
  • Antibacterial soap
  • Masks and latex gloves for staff and for those who request it

Actions we are taking:

We are promoting constant and adequate handwashing among the staff and our guests through tutorials.
We have a thermometer to promptly check on whoever presents any symptom related to COVID 19 and lead it to a health institution.

In our restaurants, the staff has the necessary elements to keep the work areas clean and sanitized, especially where food is stored and handled. Also, our food suppliers have the highest quality and hygiene standards to ensure the necessary cleaning and disinfection of the food and equipment used.

Flexibility policy

We understand that you do not want to miss the experience of staying at Maria del Mar. In these moments of necessary empathy and solidarity, we have temporarily adjusted our policies so that you can enjoy our paradise as soon as possible. We cordially invite you to consider rescheduling your visit instead of canceling it. The current situation, rather than a health problem at the destination, is quickly becoming a problem that directly affects the local economy and puts the well-being of Tulum’s businesses at risk. Remember that we rely 100% on the tourism industry.

If you have a reservation for stays before April 30th, 2020, and you would like to change the date, you can do so without incurring any additional charges (as it would usually). In this case, they will not apply, and you can visit us as soon as you decide throughout 2020, as long as we have availability.

To change your reservation, please send an email to reservasmariadelmartulum@gmail.com providing your reservation details and the new date you would like to visit us.
This policy may be modified or canceled depending on the evolution of the conditions that generated it.

We are sure that we will get ahead of this situation that affects everyone, and we hope to see you very soon at our beautiful paradise.

Sincerely

Maria del Mar Boutique Hotel